FAQs

What identification do I need for notarization? 

• You must present valid, government‑issued photo identification before services are rendered. Acceptable forms include a Texas driver’s license, state ID, U.S. passport, or other government‑issued ID that meets Texas requirements. 

Do I need to sign the document before I arrive? 

• No. Most documents must be signed in the notary’s presence unless the certificate requires an acknowledgment of a previously signed document. 

Can you tell me which notarial certificate I need? 

• No. Texas notaries cannot provide legal advice or select certificates. You must know whether your document requires an acknowledgment, jurat, or other certificate. 

Can you notarize documents with blank spaces? 

• No. All required fields must be completed before notarization. 

Do you offer mobile notary services?

• Yes. Mobile appointments are available, and travel & convenience fees apply based on distance, time, and scheduling needs.  

What are your travel and convenience fees? 

• All applicable fees can be found under the pricing information listed on the General Notary Service page. Please click the link below or reach out for further questions.

Can you notarize documents for family members? 

• Yes, as long as the notary has no financial or beneficial interest in the document, however, is in our best professional to refer family members to an qualified associate.

Do you provide certified copies?  

• Yes. Texas notaries may certify copies of non-recordable documents in public records. 

What is a recordable and non-recordable document? 

• A recordable document is a document that is officially filed or maintained by a government office or public records authority. These documents are issued and certified only by the agency that holds the record, not by a notary. 

• A non‑recordable document is any document not filed with a government office and not maintained in public records. These documents exist only in personal, business, or private files. 

Examples recordable documents include, not limited to:

• Birth certificates, Death certificates, Marriage certificates, Divorce decrees, Court judgments, Property deeds, Government‑issued vital records

These documents are not eligible for certified copy notarization because they already exist in a public record system.

Examples non-recordable documents include, not limited to:

• School transcripts, Employment letters, Power of attorney forms, Contracts, Permission letters, Personal statements, Business documents.

Texas notaries may certify copies of non‑recordable documents because they are not maintained by a public records authority. 

Can you notarize documents for use outside the United States? 

• Yes. Notarial acts may be used internationally, but some documents may require an apostille or authentication. 

How do I request an appointment? 

• You may call, text, or submit a booking request directly through our scheduling form. 

What is an apostille? 

• An apostille is an international certification that verifies a Texas‑issued or Texas‑notarized document for use in countries that participate in the Hague Convention.

Do I need an apostille or an authentication? 

• Apostilles are used for Hague Convention countries; authentications are used for non‑Hague countries. The receiving country determines which one is required. 

What does an Apostille Agent do? 

• An Apostille Agent prepares, organizes, and submits your documents to the Texas Secretary of State or U.S. Department of State for certification.

What can a notary do during the apostille process? 

• A Texas notary may notarize signatures on documents that require notarization before apostille processing and ensure documents meet submission requirements.

What can a notary not do during the apostille process? 

• Notaries cannot certify document contents, issue vital records, provide legal advice, or determine whether an apostille is required for your situation. 

How long does apostille processing take? 

• Processing times cannot be determined by the notary, and are dependent upon the submitted agency, such as the Texas Secretary of State, or the U.S Dept. of State. 

Can you handle both Texas and federal apostilles? 

• Yes. Texas documents are processed through the Texas Secretary of State; federal documents are processed through the U.S. Department of State.

Do you review documents before submission? 

• Yes. Document review ensures signatures, notarizations, and required elements are correct before submission. This prevents delays or rejections.

Can you obtain vital records for me? 

• No. Only the issuing agency can provide vital records. You must obtain certified copies before apostille processing.

Do you offer shipping or courier services? 

• Yes. We can prepare, package, and ship your documents to the appropriate agency, as well as courier then personally to their respective agencies, and return them securely once completed. 

How do I request apostille service? 

• You may submit an appointment or service request through our booking form. 

What does a document courier do?

• A document courier securely picks up, transports, and delivers paperwork such as legal documents, business forms, school records, medical paperwork, and time‑sensitive materials. The courier ensures the documents remain protected, unopened, and delivered directly to the intended recipient or authorized representative, maintaining a clear chain‑of‑custody throughout the process.

Do you require a signature at delivery?

• Yes, many deliveries require a signature to confirm the recipient has accepted the documents. This signature serves as Proof‑of‑Delivery and includes the recipient’s name, the delivery address, and the date and time of acceptance. If the intended recipient is unavailable or refuses to sign, the courier may return the documents to the sender or arrange a second delivery attempt.

What happens if the recipient isn’t available?

• If the recipient is not available at the time of delivery, the courier will contact the sender for instructions. The courier may attempt delivery later, return the documents to the sender, or reschedule the delivery. Because travel and time have already been invested, the original courier fee remains earned, and additional attempts may require an extra charge.

Are courier fees refundable?

• Courier fees are not refundable once travel has begun, as time, fuel, and service preparation have already been invested. Cancellations must be made before the courier starts travel. If a delivery cannot be completed due to incorrect addresses, unavailable recipients, or refusal to accept the documents, the fee still applies, and any additional attempts may incur extra charges.

How are documents handled during transport?

• Documents remain sealed, secure, and unopened during transport. The courier does not read, review, or interpret the contents of any paperwork. All materials are handled with discretion, and chain‑of‑custody is maintained from pickup to delivery to ensure confidentiality and security.

Do you deliver outside Sweetwater and Abilene?

• Yes, courier services are available throughout Sweetwater, Abilene, Nolan County, Taylor County, and the broader Big Country region. Regional and statewide deliveries may be available depending on distance, scheduling, and document requirements.

Can you deliver legal or notarized documents?

• Yes, legal and notarized documents can be delivered securely. The courier ensures the documents reach the correct recipient and provides Proof‑of‑Delivery when required. The courier does not interpret legal documents or provide legal advice.

Can you deliver documents to government offices?

• Yes, documents can be delivered to local, regional, and statewide government offices. Delivery times may vary depending on office hours, closures, or agency processing delays, but the courier ensures secure transport and proper handoff.

How do I schedule a courier service?

• Courier services can be scheduled by contacting Toler & Co. directly. Once the pickup and delivery details are confirmed, the courier will arrange a time to collect the documents and complete the delivery. All fees are due at scheduling unless otherwise arranged.